Most of our items are in stock and ready to ship within 3-7 business days of your purchase and are shipped from our studio in Texas (we do not ship on the weekends or holidays).
Unless notified otherwise, WE WILL SHIP TO THE ADDRESS ON YOUR ACCOUNT. Please make sure your address on your Paypal/Credit Card is current and correct, as we are not responsible for any lost items due to incorrect addresses. The customer will be responsible for any additional shipping charged incurred for a shipment sent to an incorrect or invalid address.
Upon shipment of your item, a shipping notification will be emailed to the email address used to purchase the item. Please reference your shipping notifications as to which carrier has been used and the shipping time that will be applied to your order. Shipping times vary from 1-7 business days, depending on the shipping method selected.
Please remember that we do not ship on weekends or holidays.
Please allow 1-2 days for your tracking number to update once you have received your tracking information via email.
**Please note that Kikay may refuse to accept any order if fraudulent activity is suspected and may also refuse to process subsequent orders from customers with a previous fraudulent order history.
We may also refuse any present or future orders connected with a previous credit card dispute or PayPal chargeback for any reason. These reasons are up to Kikay's sole discretion and we reserve the right to refuse service. Orders refused by Kikay will be automatically refunded.
We are not responsible for any errors made by the postal service or for items stolen once they have been delivered. However, please contact us via our contact us page and we will direct you as to how to file an official claim with the postal service. Thank you for your understanding with this.
How do I combine shipping?
If you purchase an in-stock item and wish to combine that order with another in-stock item, we would be happy accommodate you as long as the orders have not begun the shipping process. *Please note, if you placed an order during one of our Free/Discounted Shipping Promotions, we are unable to allow any other items to be added to that particular order - even if the promotional order has not been shipped.
If I entered the wrong address for billing (does not match the one on my CC statement), will my order not go through?
Your order will go through, but your package will be shipped to the wrong address. Please email firstname.lastname@example.org with your order number ASAP and we can fix this for you.
Do you ship internationally?
Yes we do, please refer to our International Shipping page to see which countries we ship to.
Can I send part of my order to a different address?
We only ship to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you want your items shipped to various locations.
Can I have a Gift Card shipped rather than emailed?
We can only send gift certificates electronically. If you'd like to have the Gift Certificate emailed to you instead of the recipient, simply enter your email address as the recipient email address. Please note: to ensure that your gift certificate is processed correctly, we recommend creating an account before purchasing, and ordering the gift certificate as a single item in a separate purchase from any other items you wish to purchase.
I received something other than what I ordered, what do I do?
Due to human error, mistakes do sometimes happen. Please email email@example.com and we’ll get it sorted out for you!
My package was lost, damaged by the postal service, and/or appears to have been stolen after delivery. What do I do?
We are not responsible for any delays or errors made by the postal service. However, if your tracking number has not been updated by the carrier in more than 10 business days, please contact us via firstname.lastname@example.org and we will direct you as to how to file an official claim with the postal service. Kikay is also not responsible for items that appear to have been stolen once they have been delivered by the carrier, we can however help you file a claim with the carrier and will do our best to help. Thank you for your understanding with this.
My package is being returned to you due to incorrect address. Do I have to pay for shipping again?
If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping costs before we will send the package again. If the buyer does not respond within 7 business days or refuses to pay additional shipping costs, the order will be refunded (less the original shipping costs) and the item(s) returned back to our inventory.
I refused my Kikay Package Delivery/My Package was unclaimed at the post office. Do I get a refund?
If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Kikay. If/when the package does return to our warehouse, a refund will be applied for the cost of the items only.